FAQ

In Cracow, we offer apartments in two districts: Stare Miasto and Dębniki. Our main office is near the Main Square, at 2 Św. Jana Street. The apartments are in various neighborhoods – the exact address is always listed in the description.

Check-in is possible from 3 pm, and check-out by 11:00 am. Guests self-check in using instructions and a code sent via email on the arrival day to the email address provided on booking.

Check-in is possible from 3 pm, and check-out by 11:00 am.

Smoking is strictly prohibited in all apartments. Violation of this rule will be subject to a financial penalty of PLN 1,000. The smoking ban does not apply to balconies or terraces as long as smoke does not get inside the apartment.

Regardless of their breed, , or character, pets are not allowed in our apartments. We love animals, but our top priority is the safety of our guests, including those with allergies.

We do not provide parking but we can recommend reliable, guarded parking lots in the vicinity of each apartment. In Cracow, on-street parking is paid from Monday through Saturday between 10:00 am to 8:00 pm, and the price depends on the zone.

There are 3 ways to make a reservation: through our website, by email, and by phone.

Our reception desk at 2 Św. Jana Street is open daily from 9:00 am to 6:00 pm. You can call or email us. Additionally, between 6:00 p.m. and 9:00 a.m., there is an emergency line available for checked-in guests.

The booking price is the total price, we do not charge any additional fees.

Yes, within the opening hours of the reception and after prior agreement.

Yes. Please request an invoice and provide your tax ID number before payment, possibly at the time of booking.

According to our policy, the price of the apartment is determined by the number of guests, regardless of their age. We do not offer discounts based on the age of guests.

Cleaning service can be provided at the guest's request in the Feniks building at 2 Św. Jana Street and at 1 Piłsudskiego Street. In other locations, for long bookings (4 or more nights), cleaning is included in the price.

Yes, we can store your luggage at the reception from 9:00 am to 6:00 pm.

Of course. For each guest, we provide 2 premium-quality cotton towels embroidered with our logo.

Yes, an iron and ironing board are provided in each apartment.

Sugar, instant coffee, ground coffee, tea, and salt are all provided in the apartments. The coffee maker and other equipment items are described in detail on each apartment’s page.